Support

Alerte Echipă

Write to us any time. Below are also the few problems that come up most often — in most cases they are fixed from the phone's settings, in under two minutes.

01 How to reach us

Email
cosmin@fastforward.dev
Response time
On business days, usually within 1–2 days.
GDPR requests
Within 30 days at the latest, per the privacy policy.
Languages
Romanian and English.

So we can answer quickly, include in your message: the phone number you signed in with, your phone model and system version, what you were trying to do and what happened instead. If it is about an alert that did not arrive, tell us the approximate time and who sent it.

02 I am not receiving alerts

The app can only be called if you granted it notification permission and the system is not stopping it in the background. Check, in this order:

  1. Notification permission — in your phone settings, under Alerte Echipă, notifications must be allowed. If you refused on first launch, this is where you turn them back on.
  2. Battery optimisation (Android) — remove the app from battery saving / “restricted apps”. Some phones (Xiaomi, Huawei, Samsung, OnePlus) kill background apps aggressively, and you have to explicitly enable “autostart” or “no restrictions”.
  3. Internet — an alert needs active mobile data or Wi-Fi on the phone that receives it.
  4. Sign out and sign in again — signing out deletes the notification token, and signing in registers a fresh one. It is the simplest way to repair a stale registration left over from a reinstall.
  5. Are you in a team? You can only be called by co-workers in teams you belong to. Check the Teams screen.

The demo button on the home screen shows how an alert looks and sounds, but it generates it locally, on the phone. A working demo does not necessarily mean alerts from your co-workers arrive — for that, ask a co-worker to call you.

03 The alert arrives, but makes no sound

  • Check the alert sound in the Profile screen — you can choose among several sounds.
  • On many phones the ringer volume and the notification volume are separate. Raise the notification one.
  • Alerts are marked as urgent and can sound through Do Not Disturb, but some phones require an explicit exception for the app in the Do Not Disturb settings.
  • After changing the sound, ask a co-worker for a test alert: the sound is chosen by the person receiving, not by the person sending.

04 Teams, roles, members

  • How do I join a team — the coordinator gives you an invite code, which you enter in the app. Without a code you cannot join a team on your own.
  • How do I become a coordinator — with an activation code received from an administrator. One account can be a coordinator in one team and a plain member in another.
  • How do I leave a team — from the team screen, at any time. Once you leave, its members can no longer call you.
  • I cannot find my co-worker in the list — it means they have not yet signed in with the number the coordinator added. They appear right after their first sign-in.

05 Account and sign-in

  • I am not receiving the SMS code — check the number (with country prefix) and your signal, and wait a minute before requesting another code. If it still does not arrive, write to us.
  • I changed my phone — install the app and sign in with the same number. Your profile and teams are waiting for you there.
  • I changed my number — write to us; this needs a change made on our side.
  • I want to delete my account — see account deletion.